AI Conversation Moderation
A review layer for AI calls and WhatsApp conversations that keeps automated customer interactions aligned with the business’s approved knowledge and qualification rules.
- Sector
- Sales operations · Applied AI
- Duration
- Live system
- Scope
- Conversation review · Guardrails · Human escalation
The problem
Automated customer conversations need to stay accurate, on-topic, and safe as volume grows. Without a consistent review layer, teams have to inspect conversations manually and may only spot an issue after it reaches a customer.
What we built
We built an AI moderation layer that reviews call and WhatsApp conversations against approved knowledge, qualification requirements, and escalation rules. It identifies responses that need attention, preserves the conversation context, and routes exceptions to the team for human review.
The numbers
- Conversation channels covered
- 2
- Shared moderation layer
- 1
- Arabic conversations supported
- AR
- Review path for exceptions
- Human
Client names are omitted where appropriate; project details reflect the work delivered.
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